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A phone shows Offline

On the Phones page, a phone that Lusor cannot reach shows Offline. What to check depends on the phone.
Your iPhone reaches Lusor through the Mac app. Check that:
  1. The Mac is on, awake and online, and Lusor is open. Look for the Lusor icon in the menu bar.
  2. The iPhone is unlocked. Automation pauses while it is locked.
  3. The iPhone is on the same Wi-Fi network as the Mac, or connected with the USB cable.
Then choose Reconnect iPhone in the Lusor menu bar menu.The phone’s screen area tells you more:
  • Waiting for your iPhone: keep it unlocked and connected to your Mac, and open Lusor on your Mac.
  • Paused in Lusor: the iPhone was paused with Pause iPhone. Resume it in Lusor on your Mac.
  • Couldn’t start on your iPhone: open Lusor on your Mac to see what needs fixing.
The menu bar menu shows an Attention line with the reason when the iPhone needs something from you.

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Your iPhone won’t connect during setup

The Mac app’s setup shows what went wrong and how to fix it. For every message and its fix, see Connect your iPhone: Troubleshooting. The most common causes are:
  • Command Line Tools installed instead of full Xcode.
  • The iPhone is locked, or did not trust the Mac.
  • Developer Mode is off, or the iPhone was not restarted after turning it on.
  • Xcode has no Apple ID signed in.

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A run failed or you are out of credits

Your workspace has no credits left, so the agent cannot take the task. Upgrade your plan, or buy a credit pack in Billing → Add credits, then send your message again.A task that is already running can also stop part-way when its cost reaches the balance you had when it started. Add credits, then ask the agent to carry on.See Plans and credits.
When your workspace uses all its Lusor Phone minutes and Overages is off, agents cannot keep using your Lusor Phones. Turn on Overages in Billing, or upgrade your plan. Your own iPhone or Android phone does not use Lusor Phone minutes.
The agent has no phone to use. Choose Attach a phone next to the chat and pick a phone. The waiting message runs once the agent has a phone.
The agent could not finish. Open the replay to see where it stopped: hover over the reply and choose Replay. Check that the phone is online, then send the task again with clearer instructions.

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The agent is asking a question

Sometimes an agent needs you before it can continue. It waits, and the phone recording pauses until you answer.
  • A question: the question appears in the chat and the message box changes to Reply to agent. Type your answer, or choose one of the suggested answers under the question.
  • A secret or a code, such as a password or a sign-in code: a secure field appears with Enter secret or Enter code. Type the value and choose Send. The value is passed to the phone and is not shown in the chat. Secret requests can only be answered in the Lusor app.
If you do not want the agent to continue, choose Stop. To answer the agent from your own code instead, see Answer the agent in the Developers tab.

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Still stuck

Email support@lusor.ai, or choose Contact support in the app’s account menu. Include the phone name and what you see on screen.