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A Lusor Phone is a cloud phone that Lusor runs for you. It is private to your workspace, always on, and ready for your agents, so you can put your own phone down. You can install apps on it, and agents use it the same way they use your own phone. In the app, a Lusor Phone is called Lusor Android. A Lusor iPhone is also available. To ask for one, choose Lusor iPhone → Contact Sales in Add phone.

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What it costs

  • Each Lusor Phone is billed separately from your plan. A Lusor Android is $40 per month. See lusor.ai/pricing.
  • Each Lusor Phone uses one of your plan’s phone slots.
  • Agent time on your Lusor Phones counts toward your plan’s Lusor Phone minutes.
  • Data your Lusor Phones send and receive counts toward your Lusor Internet GB, even when no agent is running.
See Plans and credits for the allowances on each plan.

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Add a Lusor Phone

You need to be a workspace admin to buy phones.
  1. Open the Phones tab and choose Add phone.
  2. Under Phone type, choose Lusor Android.
  3. Under Internet connection, choose:
    • Persistent (recommended): the phone’s IP address stays the same.
    • Rotating: the IP address changes at least once every 24 hours.
  4. Under IP location, choose a country. The phone’s GPS and timezone are set to match it automatically.
  5. Choose how many phones you want, then choose Confirm and pay.
If your plan does not have enough free phone slots, an Upgrade workspace section appears. Pick a plan, then choose Upgrade and pay. New phones are added in your default workspace. A new phone shows Setting up on the Phones page until it is ready.

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Open Phone settings

On the Phones page, each phone has a row of controls under its screen. Choose Phone settings to open the settings for that phone. In a chat, the same button is in the top bar.

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Change the internet location

  1. Open Phone settings → Internet & Location. You can also choose Internet & location from the phone menu.
  2. Under Connection type, choose Persistent, Rotating · Home or Rotating · Mobile.
  3. Under IP Address & Location, choose a country.
  4. Under Smart GPS & Timezone, leave the timezone on Smart (follows IP location), or choose a timezone yourself.
  5. Choose Save.
If the phone is busy, your change is saved and applies when the phone is free. Workspace admins and members can change the location. Only admins can switch a phone off its persistent IP. These settings apply only to Lusor Phones. Your own iPhone or Android phone uses its own connection.

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Wipe and reset a phone

Wiping erases all apps, logins and data on the phone and returns it to a fresh phone. It cannot be undone. Only workspace admins can wipe a phone.
  1. Stop any session running on the phone.
  2. Open Phone settings → Advanced.
  3. Under Wipe & Reset, choose Wipe Phone and confirm.
The phone is unavailable for about 5 to 10 minutes while it resets.

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Remove a phone

  1. Stop any task running on the phone.
  2. Open Phone settings → Subscription and choose Cancel plan.
  3. Check the Credit to your account and the New total at renewal, then choose Confirm phone removal.
To remove your last Lusor Phone, cancel the Phone plan in Settings → Billing.

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Move a phone to another workspace

If you have more than one workspace, open the phone menu and choose Move to workspace…. For the API version of these tasks, see Add and remove phones and Location and timezone in the Developers tab.