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Every workspace is on a plan. The plan sets your monthly credits, how many phones you can connect, and the Lusor Phone minutes and Lusor Internet data included each month. For the full comparison, see lusor.ai/pricing.

Plans

Enterprise plans with custom terms are also available. Contact sales from lusor.ai/pricing. To see or change your plan, open the account menu at the bottom of the sidebar, choose Billing, then Explore plans. You can also open Settings → Plans.

What credits pay for

Credits are your monthly balance for AI usage and for anything past your plan’s included amounts. The AI work behind every agent reply is paid from credits, and so is overage usage when Overages is on. Unused credits carry over to the next month, up to half of your plan’s monthly amount.

Phone slots

Phone slots limit how many phones a workspace can connect, counting your own phones and Lusor Phones together. Lusor Phones are billed separately from your plan. See Lusor Phones.

Lusor Phone minutes

Lusor Phone minutes are agent time on your Lusor Phones. They are included each month and shared across all the Lusor Phones in your workspace. Agent time on your own iPhone or Android phone does not use them.

Lusor Internet

Lusor Internet is the data your Lusor Phones use. It counts everything they send and receive, even when no agent is running.

Overages

Overages decides what happens when you go past your plan’s included Lusor Phone minutes or Lusor Internet data.
  • Overages on: usage past your allowance is paid from your credits, at 1,000 credits per US dollar.
  • Overages off: usage stops at your allowance. Agents cannot use Lusor Phone minutes past it, and your Lusor Phones’ internet can pause until you add credits or turn Overages on.
Overages is off by default on the Free plan. Workspace admins can turn it on or off with the Overages switch in Billing. The overage rates depend on your plan:

Credit packs

When you run low, you can buy extra credits without changing your plan. Packs come in 10,000, 50,000, 100,000 and 500,000 credits. They are one-time purchases. To buy a pack, open Billing and choose Add credits on the Credits card. Workspace admins can buy credits.

When you run out

When your workspace has no credits left, agents stop taking new tasks, and the app shows “This workspace is out of credits.” A task that is already running also stops if its cost reaches the balance you had when it started. Upgrade your plan or buy a credit pack, then send your message again. See Troubleshooting.

See your usage

Open Settings → Usage to see where your credits went. Billing shows how much of each allowance you have used this month. For how the API reports credits and minutes, see Credits and minutes in the Developers tab.